Privacy Policy
Slug: privacy-policy
HUEPRESS PRIVACY NOTICE
HuePress puts your privacy first.
Protection of personal data is an integral part of the development of every product and function therein. Since successful relationships require mutual trust and mutual understanding, we always aim for absolute transparency when handling your personal data. Remember, personal data (in this Notice, abbreviated as "data" or "your data") is any information, collection of information through which we may directly or indirectly identify you. For example, identifying information such as first and last name, email address, and phone number.
We have created this Privacy Notice (also known as the "Notice") to help you understand who we are, what personal data we collect, why we collect it, we How will this information be handled, what privacy rights and options you have and if you have questions, how you can contact us. We ask that you take a moment to read the Notice in its entirety. If you do not agree with this Privacy Notice, please do not provide your personal data to us.
This privacy notice applies to the HuePress system, our ecosystem that will notify you of the personal data we collect when you interact with us. For example, when you provide data to us, when you sign up for an account, or when you purchase products directly on our online store. Find out what data sources we use, for what purposes and what types of personal data we process.
Overview
We use cookies and other tracking technologies. For more information on how and when we use them, and how you can control your preferences, you can read Cookie Notice of ours or find out below.
Our services, websites and mobile apps are designed with adults in mind. Find out on what legal grounds we process your data and how we protect children.
What is your responsibility? We encourage you to take control of your personal data and explore the options available. For questions regarding this notice, as well as other questions regarding your personal data or privacy, please (Contact us)[#].
We may use your personal data to provide you with the best possible experience, from the moment you begin exploring and using HuePress products, by improving our products based on on your feedback, provide consumer support, and use personalized marketing.
How long do we keep your data? Find out how long we keep your data and based on what criteria we decide to keep it.
How do we protect your personal data? Find out what measures we use to keep your data safe.
We do not sell or rent your personal data. We only share your personal data in special cases.
When transferring your personal data abroad, we protect your data with a variety of technical, organizational and legal measures.
Find out who we are and who the "we" we mean here are.
We update this Privacy Notice as necessary to reflect changes in our products or their functionality. If the changes are material or have consequences for your rights under this Privacy Notice, we will provide you with additional information and maintain previous versions for your reference. Previous versions of this Privacy Notice can be found in the archives.
When does this privacy notice apply?
HuePress is not only a smart light bulb, but also a smart lighting ecosystem. The myHue smart light system consists of different components and functions, which require different ways of handling personal data. This Privacy Notice applies to the HuePress system. Examples include:
- when you visit or use our websites, applications or social media channels;
- when you create an account with us;
- when you buy products directly from the HuePress online store;
- when you use HuePress products, product functions or applications;
- when you sign up for newsletters, promotions or other marketing initiatives;
- when you contact or interact with our consumer care department; or
- when you, in any way, interact with us or our systems.
If you are not covered by this HuePress Privacy Notice, your personal data will be covered by another privacy notice. Where additional privacy terms or notices apply, we ask that you read them. You can check our privacy notices on huepress.vn.
What types of your data we collect?
Depending on how you interact with us (e.g. online, in person, by phone, etc.) and the type of products you purchase, or how you use them, we will process different types of data each other about you.
Certain data processing activities are essential for our product to function as expected or for us to be able to provide you with certain product functions. If you choose not to share this data, we will not be able to provide you with complete functionality of our products, systems or applications. For example, if you choose not to give our app permission to access your phone's location, our app won't be able to tell when you'll get home, or won't be able to know the time zone, or outdoor lighting conditions at a particular time of day. As a result, the contextual lighting schedule, circadian automatic lighting schedule, or home and away schedule that you have set up will not work because it works with location information. your location that the application receives.
We also process your personal data if you voluntarily share it with us. This type of data will help you have a more personalized experience. For example, the name you give your myHue products.
Here is an overview of the common types of data we collect based on your use of our products, systems or applications:
| Data sources | Processing purposes | Examples of processed data |
|---|---|---|
| HuePress Account Data | If you create an account with us, we process your data so we can create and maintain that account. | If you register directly with us, the data processed may include your full name, email address, password, country and language. In the event that you decide to use third-party login options to create an account, we may receive certain additional profile information such as your email address and account name. If you connect to a product, this information becomes part of your HuePress Account. |
| Purchase data | If you purchase products directly from our online store, we will use your personal data to complete the order. Please note, for our online stores, the payment processing functions are provided by a third party, we do not store credit card information nor manage any other part. during payment processing, such as fraud checks; third parties do this. | When you purchase products directly from us, we may collect the following personal data: Order information such as contact information, billing and shipping addresses; invoice history. · Information about the product you have purchased. Payment status (about whether the payment was successful or not). · Delivery and return information, if any. |
| Consumer care data | We use personal data to provide you with consumer support services, answer your inquiries, fulfill your requests and provide you with corresponding consumer services. We may also use this personal data to improve and tailor our products and product functionality, as well as to train our consumer care staff. | When you contact consumer support or when you contact one of our consumer care representatives via email, phone, social media channels or the like, we will process the following Personal Data: · call logs if your consent has been received, as needed. · questions or requests that you mention. the status of that request. · any data source we obtain if it is necessary to provide consumer support. |
| Cookie data and similar tracking technologies. | We use this data to provide requested functionality, for security purposes and where appropriate, to improve our ecosystem, for personalization as well as for marketing activities. | Data will be processed based on the selections you have made. Generally, we may process the following: · Unique user ID (stored in cookies for tracking and possibly on our servers), IP address, referring URL, browser, operating system, cookie information, · CSS animations and dynamic content, · visitor element clicks/taps, input field changes (like text fields, CSS selectors or timestamps), · session elements and metadata, input fields, system errors, window size and window size changes, mouse position, page snapshots, user clicks on links email or not and other events. Such information may be used to identify you. We do not record any keystrokes. |
| Usage data related to our products and product functionality | We use this data to provide requested functionality, which, as appropriate, we use to improve or develop new products and technologies through analytics, for functional personalization purposes. product capabilities as well as for marketing activities. | · Device Information, · log information, · location information - to the extent this is essential information for us to respond to your request to use the services. For example, this is required so that the myHue app can activate the lights according to the specific schedule you have set up, such as triggering at sunrise and sunset at your place or when you go home or leave. The location data provided by your device through these services will be in your device. For myHue app or Bluetooth devices, location data will be provided by your operating system as this is a condition for enabling Bluetooth connection with your (Bluetooth enabled) lights. Your location data will not be shared with us. · other information about your use of our products, other information about your setup. |
| Online feedback data | We use this personal data to help other users understand the value of our recommendations. | When you use this function, we process the following personal data: · Your comments and reviews; · Your identity (if applicable). |
| Online sweepstakes and contests data | We use this personal data to enable you to register for contests, avoid fraud, deliver prizes and for marketing communications purposes with your consent. | If you decide to participate in our contest, at your option we collect the following personal data: · Name, Email Address, Phone Number, Postal Address, Date of Birth, other information required or required under the terms of the contest. |
| Data collected from social platforms | We use this personal data to get an overview of how people feel about us and our brand, and to resolve product-related issues and product functionality. | When you interact or communicate publicly via social media, a third party specialized in the collection of data from social platforms processes your Personal Data and sends it to us. . Personal data is collected based on what you have made public, including information such as: name, date of birth or age, interests, comments and what you have posted/shared. |
| User-generated content | If you have consented, we may use the content you post online (for example, an image or video containing a HuePress product that you take) for public display on any of our channels. | Personal data is processed based on information you have made public. Personal data collected may include information such as: your username, comments or content you have posted. Please remember that other people may view the content you have agreed to provide to us. Therefore, before you give your consent, you should consider whether you are comfortable sharing any of your personal data and that data may be publicly available. |
| User interaction | If you modify your account settings, username, or marketing permission status, our backend will log these events. | The backend system will collect information that may be considered personal information, including: · Request for change; Timeline of the request. |
| Contact form | If you submit a contact form or subscribe to our newsletter or marketing program, we process certain specific personal data about you. | The personal data you submit will be processed for the purpose for which it was originally collected. Normally, we may collect the following personal information: · Full name · Email address · Approval status and timeline |
| Third party data | In addition to websites, applications and other digital channels, we may collect information about you through a variety of other sources, e.g. social media platforms, co-marketing partners marketing or product functionality and product providers generally supporting the HuePress ecosystem, such as voice assistant vendors. For example, if you control a HuePress product with a voice-enabled product (such as Amazon Alexa, Apple Siri, Google Assistant), you will be asked to allow that device to connect to the HuePress system. After enabling this functionality, we may collect and process functional data (such as registration data, usage and diagnostic information) and your usage accordingly. We do not receive or process audio. | The data processed is largely based on your choice and the third party involved. If you would like to receive specific information on this matter, please contact us. |
We use cookies and other tracking technologies. For more information on how and when we use them, and how you can control your preferences, you can read Cookie Notice of ours or find out below.
A cookie is a generic name for a small text file with a user identifier attached. Cookies may collect personal data.
For more information on how we use cookies and other tracking technologies, please read our Cookie Notice. You can control your cookie settings by making a selection in cookie preferences.
Our services, websites and mobile apps are designed with adults in mind. Find out on what legal grounds we process your data and how we protect children.
What right can we use your data?
- Acceptance. If we use your consent as the legal basis for processing your data, you have the right to withdraw your consent at any time.
- Contractual relationship. Necessity of establishing a contractual relationship with you, in order to fulfill our contractual obligations and meet your requirements.
- Jury duty. Necessity for us to comply with legal obligations and to establish, enforce or defend us from legal claims.
- Legitimate interests. Necessity in pursuing our legitimate interests, including:
- to ensure that our networks and information are secure;
- to manage and conduct joint business in HuePress;
- to prevent or investigate possible or suspected violations of the law, breach of corporate customer contracts, or non-compliance with the HuePress integrity code or other HuePress policies;
- to optimize or expand our reach and increase the relevance of our communication activities.
- Protecting the essential interests of anyone.
- Any other legal basis permitted by local law.
Do we collect data from children?
Our websites and mobile apps are designed with adults in mind. We do not knowingly collect information from children under the age of 16.
** What is your responsibility?** We encourage you to take control of your personal data and explore the options available. For questions regarding this notice, as well as other questions regarding your personal data or privacy, please contact us.
What are your responsibilities?
We would like to note that, to the best of our knowledge, it is your responsibility to ensure that the data you provide us with is accurate, complete and up to date. Furthermore, if you share someone else's data with us, it is your responsibility to collect that data in accordance with local legal requirements. For example, you should notify such persons, to whom you provide their data, of the content of this Notice and obtain their prior consent. - If you decide to sell or share our products with others, please note that certain such products may store personal data locally regarding you or your use of the product. . In those cases, if you intend to share, return or sell the device, please ensure that: - If you grant access to your HuePress account to third parties, you are comfortable with these third parties being able to access the personal information contained in our products; If you want to return or sell your device, be sure to perform a factory reset of the product in question. Find instructions on how to do this factory reset in the product manual or on our website; and In any event, if you provide us with the personal data of any other individual during your use, you must obtain that individual's consent before providing the information to us.
What are your options?
We aim to provide you with access to your data. Usually, you can control your data yourself (by logging in to your account, for example), and then update, modify or, in some cases, delete it. In this case, we strongly encourage you to take control of your data. You can exercise certain rights regarding your data that we are processing. Specifically, you have the right to:
Withdraw your consent at any time. You have the right to withdraw your consent even though you have previously consented to our processing of your data.
Objection to processing. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than what you have consented to.
Access to your data. You have the right to find out if we are processing your data, to disclose information about certain aspects of the processing and to receive a copy of the data being processed.
Verify and edit. You have the right to verify the accuracy of the data and request that it be updated or corrected. Processing restrictions. In certain cases, you have the right to restrict the processing of your data. In this case, we will only process your data for storage.
Request to delete your data. In certain cases, you have the right to ask us to delete your data.
Receive and transfer data to another controller. You have the right to receive your data in a structured, commonly used, and computer-readable format. If technical conditions permit, you have the right to transfer data to another controller without any hindrance. This provision may apply as long as your data is processed by automated means and the processing is subject to your consent, either under a contract you have signed or under pre-contractual obligations.
File a complaint. You have the right to complain before your competent data protection authority.
For any reasonable question or request regarding our process of protecting your data or regarding this Notice in general, you may contact us: - Mail to: HuePress - Address: Head Office – 50/73 Nguyen Trai, Thanh Xuan, Hanoi; or - Online: contact@huepress.vn with the title: "Privacy Claims".
Please note that email communications are not always secure. Therefore, please do not include sensitive information in emails when sending it to us.
We will do our best to process your request promptly and free of charge, unless it requires disproportionate effort. In certain cases, we may ask you to verify your identity before acting on the request. If you are not satisfied with the response you receive, you may refer your complaint to the relevant regulatory authority in your jurisdiction.
We may use your personal data to provide you with the best experience possible, from the moment you begin to discover and use myHue products, by improving our products based on on your feedback, provide consumer support, and use personalized marketing. Learn how we use your personal data.
How we use your data ?
| Purpose | Eg | |
|---|---|---|
| Signing and implementing agreements | · Sales, payment, product shipping or warranty; · registration with the mobile application or website; · product offering and product functions · communicate transaction or service information. | |
| Provide support (on request) | Provide support through communication channels such as consumer care. You can call, chat or message us via social media and should only share your personal data with us. We will do our best to respond as soon as possible through similar or other appropriate means of communication. | |
| Personalized communication | Personalized messaging, email, and other digital channels like mobile apps and social media. Certain market survey programs are included. | |
| Product personalization and product functionality | Personalize our products and product functionality by tailoring them to your preferences and interests (like on our websites or apps). | |
| Comply with legal obligations | Disclosure of data to government entities or supervisory authorities as appropriate in all countries in which we operate, such as national insurance and tax deductions, reporting and retention obligations Maintain records, conduct compliance audits, comply with audits and other requests by government or other public authorities, respond to legal process such as subpoenas, pursue remedies and legal rights, and manage any internal claims or requests. | |
| Protection against legal claims | Establish, exercise or defend against legal claims we are or may be facing | |
| Product development | To improve the product, product functionality or mobile application and develop new functions or technologies. Certain market survey programs are included. |
How long do we keep your data?
We will store your data for as long as necessary to fulfill the purposes for which it was collected (for details on these purposes, see "We use your data". How's your material?" above). Please note that in certain cases, a longer retention period is subject to legal requirements or permission. Criteria used to determine retention time include: - How long does data need to be retained to deliver products or product functions to you or to operate our business? - Do you have an account with us? In this case, we will retain data while your account is active or for as long as necessary to provide product functionality to you. - Are we required to retain your data to comply with a legal, contractual or similar obligation? Examples include mandatory data retention laws in applicable jurisdiction, government orders requiring data to be retained in connection with an investigation, or data to be retained for litigation purposes. litigation, protection against possible claims or for tax purposes.
The data that has been processed to further improve your experience with us will be kept for the shortest time possible. We will then anonymize or delete that data if there is no longer a need to keep the data for consumer, legal or business purposes.
We focus on data security when designing our systems, using technically and organizationally appropriate measures. Privacy by design and privacy by default are the guiding elements of our design.
How we secure your data?
To protect your data, we will take appropriate measures, consistent with applicable data protection and data privacy laws and regulations, including requiring providers to Our service uses appropriate measures to protect the confidentiality and security of your data.
We do not sell or rent your personal data. We only share your personal data when required by law, if you allow it, or to other parties on our behalf.
Under what circumstances do we share your data?
We never sell or rent your personal data. We also do not share your personal data except in the limited circumstances described below and only on a need-to-know basis. If sharing is needed to fulfill the purposes described in this notice, we may disclose your data to the following organizations: - HuePress Affiliates: Due to our global nature, we may share your data with certain HuePress affiliates. Access to your data in HuePress will be granted on a need-to-know basis; - Service providers and business partners: like many other businesses, for certain activities we may hire trusted third-party service providers to perform functions. and provide services to us as an ICT service provider, consulting, shipping, payment, electronic communication service platform; - Public authorities and governments: if required by law or when it is necessary to protect our rights, we may share your data with organizations that control or have authority over HuePress or other companies. subsidiary of HuePress. - Professional consultants and others: we may share your data with other parties including professional consultants, such as banks, insurance companies, auditors, lawyers, accountants, other professional consultants. - Other parties involved in company transactions: from time to time, we may also share your data in the course of a corporate transaction such as in the process of selling (part of) a business to a company. or any other restructuring, merger, joint venture, or other transfer of business, property or stock (including in connection with bankruptcy or any similar activity). - For parties within HuePress JSC's internal ecosystem. - Comply with your privacy requirements if there is a portability requirement for personal data.
When transferring your personal data abroad, we protect your data with a variety of technical, organizational and legal measures.
Under what circumstances do we TRANSFER YOUR DATA OUTSIDE?
Currently, HuePress focuses on Vietnamese or foreign customers in Vietnam, and all HuePress services are concentrated in Vietnam, so we have no plans to transfer data. go abroad. It should be understood that third-party services, including Google or Amazon Web Service, may host servers overseas. Therefore, in this case, these third parties will be responsible for the data. As HuePress services go global, data transfer can be done solely for the benefit and customer experience.
Who we are?
HuePress is a global lighting company with 10 years of intensive R&D experience in lighting and lighting digitization, LiFi. We also produce many devices in the HuePress ecosystem for smart home and smart city. When this Notice refers to "we" it means the Data Controller for the purposes of this Notice, specifically the HuePress affiliate with which you have, are or will have a relationship, or decide to allow them to collect what data and how it is used by you, HuePress.
We will update this Privacy Notice as necessary to reflect changes in our product and product functionality. If these are material changes or affect your rights within this Privacy Notice, we will provide additional information and maintain previous versions for your reference.
Update to this privacy notice
This Privacy Notice may change from time to time. The latest version of this Notice will govern our processing of your data and which is posted on the HuePress website. Our Privacy Notice Archive will keep previous versions of this Privacy Notice for your reference.